📦 FAQ – Frequently Asked Questions
1. How can I place an order on GiftModels.it?
Simply add the items to your cart and follow the secure checkout process online.
2. Which payment methods do you accept?
We accept credit/debit cards, PayPal, bank transfer, and other methods shown at checkout.
3. Do you ship internationally?
Yes, we ship across Italy and worldwide with trackable couriers. Shipping costs are shown at checkout.
4. How long does it take to ship my order?
We usually ship within 24–48 business hours after payment confirmation. Delivery times vary by destination.
5. Can I track my shipment?
Yes, once your package is dispatched, you'll receive an email with the tracking link.
6. What if my item arrives damaged or defective?
Contact us within 7 days and include photos of the damage. If the item is under warranty, you can start a return (RMA) process.
7. How does the RMA procedure work?
Email us with your order number, issue description, and photos. We’ll guide you through the return process. Full details are on the "Assistance" page.
8. Are the models pre-assembled or kits?
All models are professionally built and finished, ready for display.
9. Do you offer custom models or made-to-order services?
Yes, we provide custom services for companies and collectors. Contact us for a quote.
10. Can I request an invoice?
Yes, just select “request invoice” during checkout and fill in your billing information.